Domain Abuse Reporting Platform

万商云集（成都）科技股份有限公司 provides professional domain abuse complaint handling services in line with ICANN consensus policies and RAA 3.18.2. We process abuse reports in accordance with applicable policies to help maintain a safer internet.

Submit Complaint Track Complaint

Scope of Review

DNS Abuse (Registrar Review)

Based on ICANN SAC115 consensus guidance, the following are treated as DNS abuse and will be reviewed and handled by us:

Malware — domains used to distribute malicious software
Botnet — domains used as command-and-control servers
Phishing — domains used in phishing attacks
DNS poisoning/hijacking — DNS hijack or redirection
Spam — used as a malicious distribution vector
Other illegal activity — unlawful use at the domain layer

Non-DNS Abuse (Referral Guidance)

These are not directly handled as registrar abuse cases; we provide guidance on the appropriate escalation path:

Trademark dispute → UDRP/URS/court action
General spam → 12321 / relevant authority
Content infringement → hosting provider/court
Unfair competition → court/market regulator
Illegal information → 12377 / cyber police
CSAM → law enforcement/INHOPE

Complaint Handling Process

1
Submit Complaint Fill in form + email verification
2
Review & Intake Reviewer assesses evidence
3
Investigation & Action Apply mitigation measures
4
Outcome Notification Email notice + appeal option
Service Commitment: Law enforcement complaints: initial review within 24 hours | DNS abuse with actionable evidence: action within 2 working days | Non-DNS complaints: classification guidance within 5 working days